Return & Refund Policy

Last Updated: [July 31, 2025]

At IndusFetch, customer satisfaction is our top priority. We work with trusted U.S.-based suppliers to ensure high-quality products and reliable service. However, if you are not completely satisfied with your purchase, we’re here to help.

✅ Return Eligibility

You may request a return within 30 days of receiving your order.
To start a return, please email us at info@indusfetch.com with your order number and the reason for return.
Items must be in unused and original condition, including all packaging.

⚠️ Non-Returnable Items

Personalized or custom-made items
Final sale or clearance items
Products that show signs of wear or use

🔁 Return Process

Contact us at info@indusfetch.com with your order details.
We will initiate the return process with our supplier and provide you with a Return Merchandise Authorization (RMA) number and return address.
Ship the item back to the provided address. Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

💸 Refund Policy

Once the item is received and approved by our supplier, a refund will be processed to your original payment method.
Refunds typically take 5–10 business days to appear on your account after approval.
A restocking fee of up to 20% may apply for non-defective items.

❌ Damaged or Wrong Item?

If your item arrives damaged, defective, or not as described, please contact us immediately with photos and order number. We will process a full refund or replacement at no additional cost.

💡 No-Return Partial Refunds

In some cases, if the return process is not ideal (e.g., for low-cost or international items), we may offer a partial refund (typically 15–45%) without requiring you to return the item.